USBank’s online banking site has a really annoying little bug that has been there for as long as I’ve been using the site. Which is, like, years. Years and years.
Here is a video showing the problem: http://screencast.com/t/ZFsCTIY0
What happens is that if you have previously logged in to the site and then left the site but kept your browser open, when you try to log in again it tells you that your session has expired and that you must login again. Expiring the session is good security and makes lots of sense, but taking me to a page to tell me it happens is a bug.
If I am typing my username in and hitting login then I am interested in starting a new session. It doesn’t matter if my old session has timed out. I’m already trying to start a new one. What most websites do in this case is clear any state remaining from the old session and immediately just start a new one. Telling me about that process just wastes my time. No other website, including every financial one I can think of, does this.
It’s a bug. Please, please fix it.